Q: What methods of payment can I use to pay my bill?
A: You can pay your bill by mailing us a check or by using your Visa, MasterCard,or AMEX. When paying by either method, please indicate the number of the invoice you are paying and always include your member ID number. We can accept credit card payments over the phone at (650) 839-8749. Or mail payments to:
ImproveNet, Inc.
Attn: Accounts Receivable
10799 N. 90th Street, Suite# 200
Scottsdale, AZ 85258
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Q: Where can I find my member ID number?
A: Your member ID number is located on your member site. It is the number following the "M" behind the project number (Project ID xxxxx M). It is also located in the upper right-hand corner on your invoice. Always have this number handy when calling us.
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Q: How do I confirm payment?
A: Please allow 2 weeks for payment to post to your account. If you need to speak to someone regarding payment,, please call Molly Velazquez directly at (650) 839-8749 or email her at mailto:mollyv@improvenet.com
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Q: The homeowner never returned my call and I never got a chance to bid on the project. Do I still need to pay the lead fee?
A: Please see our Credit Policy.
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Q: I called the homeowner as soon as I received my confirmation fax and they had already chosen a pro outside the ImproveNet network. Do I still need to pay the lead fee?
A: Please see our Credit Policy.
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Q: Whom do I contact to question a charge on an invoice?
A: Please see our Credit Policy for the situations in which we will grant a credit. If you still have a question, call our customer service center at (888) 777-2212 or email proservices_support@improvenet.com.
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Q: The homeowner's phone number is incorrect. Do I still need to pay?
A: Please call a customer support representative at 888-777-2212 when this occurs so we can contact the homeowner to get the correct phone number.
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Q: Why don't my credits show in the account activity?
A: If your invoice is credited during the billing period (which is located on the top right of your invoice), the credit will show up in the account activity. However, if a credit is given after the billing period, the credit is shown in the applied payments section at the bottom of the invoice.
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