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TRUSTe Licensee
ImproveNet Inc. is a licensee of the TRUSTe Privacy Program. This statement discloses the privacy practices for the ImproveNet website. When you visit a website
displaying the TRUSTe trustmark, you can expect to be notified of the following: what personally identifiable information of yours is collected; what organization is
collecting the information; how the information is used; with whom the information may be shared; what choices are available to you regarding collection, use, and
distribution of the information; what kind of security procedures are in place to protect the loss, misuse, or alteration of information under the company's control; and
how you can correct any inaccuracies in the information.
Questions regarding this statement should be directed to the Marketing department by emailing inquiry@ImproveNet.com,
mailing to 10799 N. 90th Street, Suite# 200, Scottsdale, AZ 85260, U.S.A., or calling us at 480.346.0000. If the website has not responded to your inquiry or your inquiry
has not been satisfactorily addressed, please contact TRUSTe (http://www.truste.org/consumers/watchdog_complaint.php).
To return to the website, please use the "Back" button on your browser.
What is a privacy statement and why do you publish one?
A privacy statement explains how a website collects information about its users. It also describes the ways in which it uses this information.
ImproveNet is publishing this statement so that you, our customers, will understand the premium we place on your patronage. This site uses SSL (Secure Sockets Layer),
which is an industry standard protocol used for secure transmission of data across the Internet. SSL protects against the loss, misuse, and alteration of the information
under our control. We know that you place your trust in us when you give us your personal information. In return, we want to disclose exactly how we plan to safeguard
this data.
What information do you collect about your users?
Different parts of the ImproveNet website prompt you for different types of information. For example, while we might ask you for just your name and contact information
to use our message boards, we ask for a credit card number if you request a contract review.
Depending on the services you use on our site (or the surveys you respond to or the contests your enter), you might be asked to give us any of the following types of
information:
- your name
- your email address
- your phone number
- your zip code
- your home-remodeling interests
- the timing of your projects
- your credit card number
Also, although you do not submit certain information to us directly, we use programs called "cookies" to detect and record your IP address, which is the virtual address of
the computer you use to access the Internet. This numerical information helps us understand a few other facts about you, such as the type of computer and software you
are using, the Internet Service Provider you use to connect to the Internet, and other broad demographic facts.
What do you do with the information you gather?
ImproveNet never sells or gives your information to any list management firms. Most of the advertisers on our site are also not permitted to receive your personal
information, although we may report aggregate data to them, such as the total number of jobs we’ve received by job type, etc.
The exception is advertisers that use our “Find a Contractor” service on their own sites. If you ask one of our advertisers to find a professional where the search process
is Powered by ImproveNet, the information you provide about that particular job is shared by ImproveNet and that advertiser. ImproveNet will not share that information
with any other advertiser or any list firm. You will need to check the advertiser’s privacy statement regarding its policies.
When you register to find a contractor, architect, or designer, your information is given out ONLY to those professionals interested in bidding on your project. We give you
a list and contact information of the professionals to whom we have given your personal information (never more than four professionals). Your information is also used
by us to track progress on your project and to get feedback from you on the professional you chose.
We share Personally Identifiable Information with third parties. From time to time in our email correspondence with you, we will provide you the
opportunity to receive information on home improvement related products and services from outside third parties who have a contractual affiliation with
ImproveNet. In the event that you elect to receive such information by affirmatively OPTING IN in your response to the email for information from a
particular outside third party, then ImproveNet will deliver your Personally Identifiable Information to such third party. The outside third parties that
have a contractual affiliation with us have agreed to use your Personally Identifiable Information only for the specific purpose of providing to you the
home improvement products and services named in the email. However, we can make no assurances that the Personally Identifiable Information is not
used in some other manner. Please refer to each third party’s website for its policy regarding the use of Personally Identifiable Information it receives.
Ways We Use Your Information
Here are some examples of the ways we use your information:
We use your IP address to help diagnose problems with our server, to administer our website, and to make sure that you don't see the same advertisements over and
over again.
Cookies
A "cookie" file is a data file that we write to your hard drive when you visit us. With this cookie we are able to track every time you come to our site and keep track of
your preferences, login, and password. This information helps us serve content specific to you in a form you prefer. Cookies are also used to prepopulate forms you
request on our site. We do link the information we store in cookies to personally identifiable information you submit while on our site.
If you prefer not to be "cookied," you can disable this function from your web browser.
Log Files
As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP)
addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site
and to gather demographic information about our user base as a whole.
We do not link this automatically-collected data to personally identifiable information.
We use customer contact information from the registration form to send you tailored information about interests that you have indicated and promotional material from
some of our affiliates. Your contact information is also used to contact you when necessary, such as informing you of updates to our site and alerting you to special
offers from us or our advertisers. (Users may opt out of receiving future mailings, if they wish to.)
When you register on our site, your information will give you access to various features of our site. When your register to Find a Contractor, Architect, or Designer, we
use your information to contact you to audit the quality of the work done and match your job with our highest-rated prescreened professionals. Your information is only
shared with those professionals interested in doing your project (never more than four).
Our site uses billing information (like credit card numbers) only to bill a user for products and services he or she orders.
If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a
choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user
information already stored in our database, we will post a prominent notice on our web site notifying users of the change. In some cases where we post the notice we
will also email users, who have opted to receive communication from us, notifying them of the changes in our privacy practices.
Other Privacy Caveats
Here are a couple of other things we thought you'd like to know:
This site contains links to other sites. ImproveNet cannot take responsibility for the privacy practices or the content of the sites we link to.
This site makes message boards available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should
exercise caution when deciding to disclose your personal information in such a forum.
We also enable users to email pages of our web site to third parties. We may send a one time email to the third party inviting them to register on our web site. This email
will contain a link to unsubscribe. No further emails will be sent unless they OPT IN to receive email from us.
Choice/Opt Out and Correct/Update
Our site provides users the opportunity to opt out of receiving communications from us and our affiliates including emails, newsletters and promotional communications.
We offer this in our first status check email to you as well as all subsequent emails. If you no longer wish to receive our emails, newsletters or
promotional communications, you may opt-out of receiving them by following the instructions included in each email, newsletter or promotional
communication or by emailing us at inquiry@improvenet.com.
You can also ask us to remove, change, or modify your information from our databases in one of the following ways:
- Send email to inquiry@improvenet.com
- Send U.S. mail to 10799 N. 90th Street, Suite# 200, Scottsdale, AZ 85260, U.S.A.
- Call the following telephone number: 480.346.0000
- You can also unsubscribe to the emails by clicking on "Reply."
Legal Disclaimer
We reserve the right to disclose your Personally Identifiable Information as required by law and when we believe that disclosure is necessary to protect our
rights and/or to comply with a judicial proceeding, court order, or legal process served on our Web site.
Contacting the Website
If you have any questions about this privacy statement, the practices of this site, or your dealings with this site, please feel free to contact us! You can reach us in any of
the following ways:
- Send email to inquiry@improvenet.com
- Send U.S. mail to 10799 N. 90th Street, Suite# 200, Scottsdale, AZ 85260
- Call the following telephone number: 480.346.0000.
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